When property managers hire security officer companies these people have a picture in mind of the items their contract security force will look like, but many times whatever they get is not really whatever they pictured. Whatever we have found is the fact most security guard companies are designed for supplying the service that property managers want, but too frequently do not because of lack of ongoing quality control procedures.
Security guard companies are unlike any vendor that the property manager usually hires. Should you work with a painter, you can see whether or not they are performing their jobs by looking at the walls. However when you employ a security officer company, how frequently are you able to decide if the guard company is doing their job which include running background record checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. Most of the time they probably are, but it is essential to implement a process of verification and quality control to ensure problems associated with the absence of performing these jobs tend not to begin to occur.
In the following paragraphs we are going to discuss five (5) simple steps to enhancing your security guard service and achieving whatever you picture as your ideal security guard force.
Screen Your Guards Qualifications
In numerous states, guards are mandated to get a specified amount of training before they are able to begin being employed as security officers. In case your state is one of these states, ensure that your security guard clients are compliant.
In case you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is certainly being provided by your security company and ask yourself will it seem adequate.
Additionally, can be your security guard company performing background and drug screenings on all of your guards BEFORE they send these to your property? If they are, they should be offering you verifications. Otherwise, why?
Another excellent approach to screen whether the guard is a great fit to your property would be to conduct a quick “interview” to acquire a feel for the guard and also to explain your expectations. This initial conversation can tell you a great deal about what you should expect from that guard plus it gives you an opportunity to request an alternative guard if you find that it is necessary.
Assess Guard Training
Although Security Guard Services Seattle have got a thorough orientation that introduces each guard to the company itself, most of the time the guard’s orientation to his assigned property is not really as complete. We call the orientation for your assigned property “Site Specific Training”. Find out what your site specific training appears like:
• Will it occur at the property?
• That does the education?
• How much time is each new officer trained?
• How much time does the safety company double bank? (Double banking is the method of obtaining a veteran guard working at the same time because the new guard.)
• How thoroughly are the post orders explained?
Determine the answer to all these questions and ensure they match whatever you feel is adequate. You ought to even consider sitting in on the security officer company’s orientation and your site specific training to obtain a knowledge of what enters into preparing a guard to work at your property.
Take A Look At Guard’s Supervision
Guard supervision is one of the more valuable factors of good security officer service. When security companies provide poor supervision, there is not enough emphasis positioned on preventing mistakes, problems, and complaints. Insufficient supervision also removes an opportunity for that guard to find out and better understand their duties. If the guards are certainly not being supervised, they start to believe that their work is not important plus they start to see themselves as less of an element of the security team. When guards do not think that part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract fails to require on-site supervision, how exactly does your security officer company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most successful are:
1.Officer Tour Tracking Systems
In case your guards must make rounds of your home, then a system for tracking them during duty is vital. Officer Tour Tracking Systems provide a remote method of monitoring the guards whilst they are saved to your premises. These tracking systems enable the security officer company to monitor the time and log the action in the guards while they are generating rounds to numerous areas on your own property. Most Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly receive an understanding of whether or not the guard is making rounds. The house manager should also be provided with an abridged version of such reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc.
As well as Officer Tour Tracking systems, we now have found that possessing a system for guards to check in regularly with the security guard company offers a way of making sure that each guard remains safe and secure and alert. By getting guards check-in regularly with all the security officer company, at the very least every thirty minutes, guards believe that their safety is important which being awake and alert is an essential part of the job.
Inspect Your Guards
After hours inspections of the guards are always great ways of learning precisely what is happening along with your security when you are not there. Through these inspections, be sure to ask your guards questions on their duties and responsibilities to ensure that they understand their jobs. In reality, we recommend having your security officers aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by way of a licensed security consultant in your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, in choosing a security alarm consultant make certain that the consultant is not really actually a security alarm guard company. If so, your audit is sure to turn up problems with your present security officer company.
Meet with your Security Officer Company Regularly
The fifth and easiest step would be to regularly meet up with your security company. Without providing regular feedback in your security guard company, property managers are passing up on chances to achieve incremental increases in efficiency. Topics including tenant feedback, guard attrition, feedback from the remote supervisory systems, as well as any security audits ought to be discussed during these meetings.
For property managers, obtaining the security they want is sometimes just a matter of putting the best processes in place to ensure that all parties know what is anticipated. The five easy steps we outline take a look at a few so that you can consider. For further ideas or suggestions, please you can contact us by email or contact a licensed security consultant in your town.